Shipping policy

Electrix Bike Co Shipping Policy

At Electrix Bike Co, we aim to provide a seamless shipping experience for our customers worldwide. Please review the following shipping policy to understand how we process and deliver your orders:

1. Order Processing Time:

  • Orders are typically processed and dispatched within 1-3 business days of payment  confirmation, excluding weekends and holidays.
  • Customized or made-to-order products may require additional processing time, which will be communicated to you at the time of purchase.

2. Shipping Methods:

  • We offer various shipping methods, including standard and expedited shipping, depending on your location and shipping preferences.
  • Shipping costs and estimated delivery times will be calculated and displayed at checkout based on your shipping address.

3. Shipping Destinations:

  • We ship orders to most countries worldwide, subject to shipping restrictions and regulations.
  • Please ensure that the shipping address provided is accurate and complete to avoid delays or delivery issues.

4. International Shipping:

  • International customers may be subject to additional customs duties, taxes, and import fees levied by their country's customs authorities.
  • Electrix Bike Co is not responsible for any additional charges imposed by customs or import authorities.
  • By placing an order with Electrix Bike Co, international customers agree to assume all responsibility for any customs duties, taxes, or import fees incurred.

5. Shipping Tracking:

  • Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
  • You can track the status of your shipment online using the provided tracking number and the carrier's website.

6. Delivery Timeframes:

  • Delivery times vary depending on the shipping method selected and your location.
  • Estimated delivery times will be provided at checkout and are based on the shipping carrier's standard delivery times.

7. Shipping Delays:

  • While we make every effort to ensure timely delivery of your orders, unforeseen circumstances such as weather delays, customs clearance, or logistical issues may cause delays beyond our control.
  • Electrix Bike Co is not liable for any delays in delivery caused by external factors or circumstances.

8. Order Status and Assistance:

  • You can check the status of your order and track your shipment online using the provided tracking information.
  • If you have any questions or need assistance regarding your order or shipment, please contact our customer service team at [email protected]

9. Changes to Shipping Policy:

  • Electrix Bike Co reserves the right to update or modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

10. Contact Us:

  • If you have any questions, concerns, or special requests regarding shipping, please don't hesitate to contact us at ElectrixEbikes@gmail.com

Note: By placing an order with Electrix Bike Co, you acknowledge and agree to the terms and conditions outlined in this shipping policy, including the responsibility for any additional customs duties, taxes, or import fees incurred for international shipments.